This letter is long overdue as we owe you a debt to gratitude for all your assistance, kindness, and advice since we first established contact with you via email when we were still in New York.
You and your staff have provided us with help above and beyond normal expectations and we would recommend your services to anyone relocating to Shanghai and needing help finding a apartment. Perhaps I can summarize exactly why we felt your service was so good:
-when we first established contact with you via email you immediately wanted to know what sort of apartment we wanted and began to feed information to us. You also gave us a good understanding of what we could expect to find in terms of everyday life. This was far superior to the apartment search services of the relocation company my employers had hired to help us!
-as chance would have it we arrived on the Saturday morning of one of the major annual holidays in China. As we now know there are very few public holidays but despite this you spent your whole weekend with us showing us some 25 different apatments. Again the company that was supposed to help us said they couldn’t because they were on holiday!
-knowing that my wife was only going to be in Shanghai for a week you spent the whole week escorting her around, also showing her department and food stores.
-knowing what we wanted in which apartment compound you immediately called me when a suitable apartment came up and helped us secure it. This involved some very difficult negotiations but you had our interests at heart and advised us how best to proceed.
-once the lease had been signed you continued to provide help and advice, speaking when appropriate with both the landlord and the management company. There were many times when you made specific trips to the house to help sort out a problem.
This may all sound a little too good to be true but let us just say, having worked in a number of different parts of the world, that I can not imagine a better relocation service from start to finish. Making a move as we did, from New York to Shanghai, is not easy and looking back now it is difficult to now how we would have coped without your services and those of your other colleagues.
We would certainly recommend your apartment search services to anybody relocating here to Shanghai and would be happy to speak to any prospective client to let them know the top level service that you provide.